ISO/IEC 20000 Foundation

Why should you attend?

ISO/IEC 20000 Foundation training enables you to learn the basic elements to implement and manage an IT Service Management System (ITSMS) as specified in ISO/IEC 20000. During this training course, you will be able to understand the different modules of an ITSMS, including ITSMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.

After completing this course, you can sit for the exam and apply for ISO/IEC 20000 Foundation credential. A  Foundation Certificate shows that you have understood the fundamental methodologies, requirements, framework and management approach.

Who should attend?

• Individuals involved in IT Service Management
• Individuals seeking to gain knowledge about the main processes of IT Service Management Systems (ITSMS)
• Individuals interested to pursue a career in  IT Service Management

Learning objectives

• Understand the elements and operations of an IT Service Management System and its principal processes
• Acknowledge the correlation between ISO/IEC 20000 and other standards and regulatory frameworks
• Understand the approaches, methods and techniques used for the implementation and management of an ITSMS

Educational approach

• Lecture sessions are illustrated with practical questions and examples
• Practical exercises include examples and discussions
• Practice tests are similar to the Certification Exam

Prerequisites

None

Course agenda