Why should you attend?
ISO/IEC 20000 Introduction training course enables you to comprehend the fundamental concepts of an IT Service Management System (ITSMS).
By attending the ISO/IEC 20000 Introduction course, you will understand the importance of an IT Service Management System and the benefits that businesses, society and governments can obtain.
Who should attend?
- Individuals interested in IT Service Management
- Individuals seeking to gain knowledge about the main processes of IT Service Management Systems (ITSMS)
- Understand the concepts, approaches, methods, and techniques used to implement an IT Service Management System
- Understand the basic elements of an IT Service Management System (ITSMS)
Day 1: Introduction to IT Service Management System (ITSMS) concepts as required by ISO/IEC 20000
- Training material containing over 100 pages of information and practical examples will be distributed
- A participation certificate of 7 CPD (Continuing Professional Development) credits will be issued